Privacy policy

Privacy Policy

Last updated: September 21, 2025

This Privacy Policy describes how Vezzo (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.vezzo.in (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this Privacy Policy.

By using and accessing our Services, you consent to the collection, use, and disclosure of your information as described below. If you do not agree, please discontinue use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or to meet operational, legal, or regulatory requirements. Updated policies will be posted on this page with the “Last updated” date revised accordingly.

How We Collect and Use Your Information

We collect personal information about you from three sources:

Directly from you (when you provide details for orders, accounts, or customer support).
Automatically (through cookies, pixels, and similar technologies).
From third parties (e.g., Shopify, payment processors, logistics partners).

In addition to the uses listed below, we may use your information to:

Communicate with you.
Provide, maintain, and improve our Services.
Comply with legal obligations.
Enforce our Terms of Service.
Protect our rights, users, and Services.

What Information We Collect

1. Information You Provide

Contact details: name, email, phone, billing/shipping address.
Order details: purchase history, payment confirmation, return/exchange data.
Account details: username, password, security credentials.
Customer support: content of your communications with us.

2. Usage Data
Collected automatically through cookies, pixels, and similar technologies: device details, browser type, IP address, network information, pages viewed, and interaction data.

3. Third-Party Data

Shopify (hosting, order management).
Payment processors (UPI, card, bank details, billing address).
Marketing and advertising partners (cookies, ad pixels, email platforms).

How We Use Your Information

Providing Services: Process payments, ship orders, manage accounts, handle returns/exchanges.
Marketing: Send promotional emails, SMS, or WhatsApp messages (where legally permitted). You may opt-out anytime.
Fraud & Security: Detect, investigate, and prevent fraud or misuse.
Customer Support: Respond to inquiries, resolve issues, and improve Services.

Cookies & Tracking

We use cookies to run our store (powered by Shopify), personalize your experience, and analyze site usage. For more details, see Shopify Cookies Policy.

You can disable cookies in your browser settings, but some site features may not function properly if you do.

How We Share Your Information

We may disclose personal information to:

Vendors & Service Providers: IT, logistics, warehousing, payment processors, customer support.
Business & Marketing Partners: Advertising, analytics, campaign measurement.
Affiliates / Group Companies: For business operations.
Legal & Compliance: When required by law, regulation, or legal process.
Business Transactions: Mergers, acquisitions, or restructuring events.

We do not sell your personal information.

Children’s Data

Our Services are not directed at children. We do not knowingly collect data from anyone under 18. If you believe a child has provided personal data, please contact us for deletion.

Security & Retention

We maintain reasonable technical and organizational safeguards (encryption, secure servers, limited access) to protect your information.

We retain data as long as necessary to provide Services, comply with law, resolve disputes, and enforce agreements. Once no longer required, data is securely deleted.

Your Rights

Depending on where you live, you may have the following rights:

Access/Know what data we hold.
Request correction or deletion.
Data portability.
Restrict or withdraw consent to processing.
Opt-out of marketing communications.
File a complaint with a relevant authority.

We may verify your identity before processing requests. To exercise your rights, contact us using the details below.

Consent for Communication

By creating an account, placing an order, or otherwise providing your details, you consent to us contacting you (via email, SMS, WhatsApp, or phone) regarding your orders, Services, or promotional offers — even if you are registered under DND/NCPR. You may withdraw this consent at any time by unsubscribing or contacting us.

Grievance Officer (India Compliance)

In accordance with the Information Technology Act, 2000, IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the details of the Grievance Officer are as follows:

Name: Sneha Chandak
Designation: Grievance Officer, Vezzo
Email: sneha@vezzo.in
Address: 303 Guruvidya Building, Santosh Nagar, Bandra West, Mumbai, MH 400050, India
Response Time: Within 15 working days

International Users

If you are accessing our Services from outside India, note that your information may be transferred, stored, and processed in India and other countries. Where required, we rely on standard contractual safeguards for cross-border transfers.